We Automated the Easy Work First. We May Have Been Solving the Wrong Problem.
Why the biggest ROI in enterprise AI automation might not be sitting in your service catalogue — it might be sitting in…
Insights for the AI-Driven Enterprise
Explore perspectives on AI, automation, and digital service transformation. From emerging trends to practical enterprise applications, our blogs share real-world lessons and forward-thinking ideas shaping the next era of IT operations.
Democratizing Service Automation
To truly digitize organizations, Enterprises need to adopt a different rhythm for service delivery and democratize automation. In this article, we look…
Enabling Channel Shift in Enterprise UX
By 2030, 70-80% of user interactions in an Enterprise will shift from web to alternate channels. How well are you planning to…
Metered Pricing Model in IT Services
It is time for IT services to enter the realm of metered and utility model of pricing (pay-as-you-go). Service catalogs are priced…
Scale Digital via Service Marketplace
An Enterprise service marketplace is an App-store or Google-play store equivalent that provides automated services as Catalogs. Digital transformation will usher in changes…
Enabling Subscription in IT Delivery
We are in the world of a subscription model economy. The current approach of buy/build/operate for products /platforms does not scale in…
Service is the New Product
Each service in an Enterprise will be treated like a product in Digital World, that is highly standardized & templatized. Productization helps…
Abstraction is Key to Scaling Services
Today, traditional processes, enterprise systems, and a multitude of automation solutions tightly couple organizational service layers. To accelerate digital, it does not…
Digital Transformation is more than Tech Innovation
Most Enterprises believe that they are digitizing their setup by moving to the cloud or by enabling automation. Digital transformation technology is only…
Consumerize Experience. Variablize Costs
Most Enterprises are currently stuck in a fixed cost model. Their revenues and margins are shrinking drastically and their cost structure remains…
Impact of Digital Service Model
The catalog centric world will usher in major changes to Enterprises. Get ready to adopt Service Design & engineering, Product management rhythm,…
Digital Service Model
Accelerate Digital, enhance outcomes (10x impact) and Reduce costs through a new operating model. Our research paper to digitize Service delivery for…
Helping CIOs Address Dual Mandate Save Cost & Accelerate Digitization
CIOs across every industry are expected to deliver significantly more for less and at an unprecedented pace. Shrinking IT budgets Ensuring business…
Musings from the eye of the storm Learning from the past disruptions
The main focus of Enterprises during Covid was to manoeuvre through the storm with minimal impact and to emerge stronger on the…
Driving Enterprise Delivery Maturity
Emergence of the platform approach A platform based approach for service delivery provides fully functional services with automated delivery that can be…
Productization: New Operating Model
By shifting to this new operating model, businesses have significantly enhanced their Customer Experience, Speed of delivery, Business agility and Customer value.…
No matching blogs found.