IVA feature library
IVA comes packed with state-of-the-art features designed to elevate user experience and productivity. It AI-enables users, allowing them to offload routine tasks to IVA and focus their time on high-value, strategic work. Explore the powerful features of IVA below to see how it transforms the way you work.
Flex LLM
Flex LLM lets you integrate with any LLM—public, private, or custom—tailored to your enterprise goals. The platform is LLM Agn...
Flex LLM
Flex LLM lets you integrate with any LLM—public, private, or custom—tailored to your enterprise goals. The platform is LLM Agnostic and integrates seamlessly with leading LLMs like ChatGPT, Gemini, Llama, Anthropic Claude, etc.
LLM Routing
LLM Routing
Seamlessly connect to multiple LLMs in parallel and intelligently route queries to the most suitable model. Whether it's performance, cost, use case alignment, or compliance requirements, Flex LLM selects the optimal engine for every interaction.
IVA IDE
IVA IDE More
A web-based IDE to generate and test automation scripts and reusable components. Democratizes and speeds-up automation by leveraging AI to assist in code generation and efficient assembly of automation workflows.
Actions
Smart, automated workflows that resolve user requests and simplify admin tasks. From service fulfillment to issue resolutio...
Actions More
Smart, automated workflows that resolve user requests and simplify admin tasks. From service fulfillment to issue resolution, Actions eliminate manual effort and deliver instant outcomes—boosting productivity and enhancing user experience.
Omnichannel Enablement
Delivers a unified conversational experience across web, mobile, voice, ServiceNow app, and Microsoft Teams. S...
Omnichannel Enablement
Delivers a unified conversational experience across web, mobile, voice, ServiceNow app, and Microsoft Teams. Shift user interactions from traditional to digital channels and enable consumer grade experience within your enterprise.
Event Enrichment
Our AI-enabled event enrichment engine pulls contextual data from sources like CMDB, logs, monitoring tools, change rec...
Event Enrichment More
Our AI-enabled event enrichment engine pulls contextual data from sources like CMDB, logs, monitoring tools, change records, past incidents and updates the ticket to provide a unified view for faster triage and resolution.
Diagnostics
Uses AI to run real-time checks like server reachability, service status, resource usage, and log anomalies. Emulates L1 troubleshooting to isolate symptoms and filter noise, enabling faster, data-driven identification of probable causes.
Diagnostics More
Uses AI to run real-time checks like server reachability, service status, resource usage, and log anomalies. Emulates L1 troubleshooting to isolate symptoms and filter noise, enabling faster, data-driven identification of probable causes.
Root Cause Analysis
Leverages enrichment and diagnostics data, along with your knowledge base, to identify root cause and provide detailed,...
Root Cause Analysis More
Leverages enrichment and diagnostics data, along with your knowledge base, to identify root cause and provide detailed, contextual troubleshooting steps—leading to faster problem identification, reduced noise, and improved MTTR.
Retrieval Augmented Generation
Combines LLM capabilities with real-time data retrieval from internal systems, documents, and web sources. Delivers co...
Retrieval Augmented Generation
Combines LLM capabilities with real-time data retrieval from internal systems, documents, and web sources. Delivers context-aware, grounded responses that are current, accurate, and aligned with your enterprise knowledge.
Hyper Automation Integration
Empowers the virtual assistant to go beyond conversations and drive outcomes by executing automated actions. From tas...
Hyper Automation Integration
Empowers the virtual assistant to go beyond conversations and drive outcomes by executing automated actions. From task automation to complex workflows, each interaction delivers value through instant, hands-free execution.
Flexible Deployment
Supports both cloud and on-premise deployments, enabling alignment with organizational security policies, infrastruc...
Flexible Deployment
Supports both cloud and on-premise deployments, enabling alignment with organizational security policies, infrastructure preferences, and data governance mandates. Scales effortlessly to meet varying business needs.
IVA Agents
Orchestrates intelligent multi-agent workflows that efficiently handle day-to-day tasks through IVA chat. Understands user intent, routes to the right process, and generates dynamic inputs for a faster, seamless experience.
IVA Agents More
Orchestrates intelligent multi-agent workflows that efficiently handle day-to-day tasks through IVA chat. Understands user intent, routes to the right process, and generates dynamic inputs for a faster, seamless experience.
Smart Validations
Introduces field validation directly inside the service setup process, supported by GenAI-based code generation to reduce manual effort. Fields with no requirements can be left blank, making setup faster, cleaner, and easier for designers.
Smart Validations
Introduces field validation directly inside the service setup process, supported by GenAI-based code generation to reduce manual effort. Fields with no requirements can be left blank, making setup faster, cleaner, and easier for designers.
Dynaforms
Displays dynamic, in-chat forms for self-service catalogs, allowing users to submit requests and complete actions directly within IVA/Teams interface. Eliminates need to navigate portals, offering an enhanced and intuitive ordering experience.
Dynaforms
Displays dynamic, in-chat forms for self-service catalogs, allowing users to submit requests and complete actions directly within IVA/Teams interface. Eliminates need to navigate portals, offering an enhanced and intuitive ordering experience.