PRODUCTS >> IVA
IVA – Your Copilot For A Smarter Enterprise
OVERVIEW
Our unified Agentic AI platform boosts user productivity through intuitive self-service, intelligent content creation, and task automation—while enabling AI-powered operations with event enrichment, diagnostics, RCA, and self-healing. As an Enterprise AI Fabric, it unifies your AI ecosystem and accelerates your journey to a truly intelligent enterprise.
User Productivity
IVA boosts user productivity by providing real-time suggestions, automating repetitive actions, and helping users write, code, analyze, or design faster. It streamlines tasks by understanding user intent and offering context-aware assistance. Whether drafting content, generating reports, or troubleshooting, IVA speeds up execution and improves the output quality—delivering 20-30% productivity improvement—thereby empowering users to focus on higher-value work.
Intelligent Operations
Our Agentic AI platform powers intelligent operations with AI-driven diagnostics, event enrichment, RCA, and self-healing. It enables admins to run remote actions, generate on-demand scripts, and resolve issues faster—reducing mean time to resolution (MTTR) by up to 30%—boosting efficiency, reducing downtime, and enhancing operational throughput.
Unified User Experience
PRODUCT TOUR
Explore the Future of Work with IVA
Key IVA Features
Flex LLM
Flex LLM lets you integrate with any LLM—public, private, or custom—tailored to your enterprise goals. The platform is LLM Agn...
Flex LLM
Flex LLM lets you integrate with any LLM—public, private, or custom—tailored to your enterprise goals. The platform is LLM Agnostic and integrates seamlessly with leading LLMs like ChatGPT, Gemini, Llama, Anthropic Claude, etc.
LLM Routing
Seamlessly connect to multiple LLMs in parallel and intelligently route queries to the most suitable model. Whether it's perf...
LLM Routing
Seamlessly connect to multiple LLMs in parallel and intelligently route queries to the most suitable model. Whether it's performance, cost, use case alignment, or compliance requirements, Flex LLM selects the optimal engine for every interaction.
IVA IDE
A web-based IDE to generate and test automation scripts and reusable components. Democratizes and speeds-u...
IVA IDE More
A web-based IDE to generate and test automation scripts and reusable components. Democratizes and speeds-up automation by leveraging AI to assist in code generation and efficient assembly of automation workflows.
Actions
Smart, automated workflows that resolve user requests and simplify admin tasks. From service fulfillment to issue resolutio...
Actions More
Smart, automated workflows that resolve user requests and simplify admin tasks. From service fulfillment to issue resolution, Actions eliminate manual effort and deliver instant outcomes—boosting productivity and enhancing user experience.
Omnichannel Enablement
Delivers a unified conversational experience across web, mobile, voice, ServiceNow app, and Microsoft Teams. S...
Omnichannel Enablement
Delivers a unified conversational experience across web, mobile, voice, ServiceNow app, and Microsoft Teams. Shift user interactions from traditional to digital channels and enable consumer grade experience within your enterprise.
Event Enrichment
Our AI-enabled event enrichment engine pulls contextual data from sources like CMDB, logs, monitoring tools, change rec...
Event Enrichment More
Our AI-enabled event enrichment engine pulls contextual data from sources like CMDB, logs, monitoring tools, change records, past incidents and updates the ticket to provide a unified view for faster triage and resolution.
Diagnostics
Our AI-enabled event enrichment engine pulls contextual data from sources like CMDB, logs, monitoring tools, change rec...
Diagnostics More
Uses AI to run real-time checks like server reachability, service status, resource usage, and log anomalies. Emulates L1 troubleshooting to isolate symptoms and filter noise, enabling faster, data-driven identification of probable causes.
Root Cause Analysis
Leverages enrichment and diagnostics data, along with your knowledge base, to identify root cause and provide detailed,...
Root Cause Analysis More
Leverages enrichment and diagnostics data, along with your knowledge base, to identify root cause and provide detailed, contextual troubleshooting steps—leading to faster problem identification, reduced noise, and improved MTTR.
IVA - Your Path to an Intelligent Enterprise
Self Help Queries
Resolve issues instantly with GenAI-powered intent recognition and intelligent guidance
GenAI-powered understanding of user intent and context enables the delivery of instant, accurate responses. By combining intelligent knowledge retrieval with real-time diagnostics, IVA guides users to quickly resolve issues, identify root causes, and remain productive—without relying on traditional support channels.
Self Service
Streamline service delivery with effortless requests and intelligent automation
The intuitive, user-friendly interface of IVA allows users to easily raise service requests and access a wide range of automated services. Intelligent workflows optimize fulfillment processes, ensuring faster and more accurate delivery while minimizing manual effort, and reducing errors and operational delays across the enterprise.
Enterprise Search
Break down silos with AI-powered access to the right information, instantly
Seamless access to organizational information is enabled through intelligent retrieval of relevant data from multiple, structured and unstructured sources. Users can quickly find what they need without manual searching, leading to faster, more informed decisions. This helps eliminate silos, enhance collaboration, and streamline overall operational efficiency.
Automated Tasks
Automate the routine to boost efficiency and focus on what matters
Operational processes such as resource provisioning, access management, and routine administrative tasks are streamlined through intelligent automation. This ensures fast, accurate, and error-free execution. By eliminating manual effort, it boosts operational efficiency and enables teams to focus on high-value, strategic priorities.
Code Generation
Boost developer efficiency with AI-driven code generation and workflow automation
Code development is automated using advanced intelligent algorithms that streamline workflows and minimize errors. Repetitive and complex tasks are accelerated, leading to improved code quality and development efficiency. This significantly boosts developer productivity, allowing teams to focus more on innovation and high-impact problem-solving.
Documentation
Generate consistent, error-free documents—faster and with less effort
Users can effortlessly generate documents tailored to their specific needs through intelligent guidance and automation. The platform optimizes the entire creation process, ensuring consistency, reducing manual effort, and enhancing efficiency. The result is faster, accurate, and error-free document delivery with little to no user intervention.