Accelerate Digital, enhance outcomes (10x impact) and Reduce costs through a new operating model. Our research paper to digitize Service delivery for your enterprises. Managed services was designed for people-centric delivery world. The focus was to provide process & structure for a scalable and predictable delivery. We are now in a world where your users […]
CIOs across every industry are expected to deliver significantly more for less and at an unprecedented pace. Most Enterprises operate in a traditional model with fixed IT cost structure and have been struggling to manage their operations amidst steep budget cuts. CIOs in every organization have an unenviable task of running a very tight ship […]
The main focus of Enterprises during Covid was to manoeuvre through the storm with minimal impact and to emerge stronger on the other side, when the situation stabilizes. As a first step, business continuity had to be restored. Enterprises adapted to the need of the hour by leveraging collaboration technologies and virtual work environment (VWE). […]
Emergence of the platform approach A platform based approach for service delivery provides fully functional services with automated delivery that can be readily subscribed. The platform enables Anything-as-a-service and delivers outcomes. They do so by abstracting the underlying integrations and automations. Ex: user boarding in an Enterprise. This is a standard service that cut across […]
By shifting to this new operating model, businesses have significantly enhanced their Customer Experience, Speed of delivery, Business agility and Customer value. It sets them up with a robust platform on which they were innovating and differentiating with new products and services. Dichotomy between Customer and Enterprise Service Delivery If I flip the switch and […]
