Product DigitalXchangecapabilities - DigitalXC AI - Self-Service & Zero-touch Delivery

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DigitalXChange feature library

Explore the full range of capabilities powering this NexGen Hyperautomation platform. Built with user experience at its core, these features work together to simplify complexity, unify processes, and drive agility across modern IT environments.

Hyperautomation

These are the core capabilities of DigitalXChange that drive service design, orchestration, and intelligent automation. They enable fast, scalable, and seamless automation across the platform.

Service Cloud

A comprehensive library of 650+ prebuilt services and reusable automation components covering all aspects of IT ser...

Service Cloud

A comprehensive library of 650+ prebuilt services and reusable automation components covering all aspects of IT services across apps and infra. It has been designed to speed up automation through configurable Lego blocks.

Service Bric

Each bric is a core building block of the platform, designed to perform a single automated task. Scripts are transformed i...

Service Bric

Each bric is a core building block of the platform, designed to perform a single automated task. Scripts are transformed into standardized, productized units that are reusable, composable, and can be chained to larger automation workflows.

Service Blueprint

An automation workflow built through Service Chaining—linking multiple Service Brics. It is a technical service definition th...

Service Blueprint

An automation workflow built through Service Chaining—linking multiple Service Brics. It is a technical service definition that details all configuration parameters, including inputs, outputs, layouts, forms, validations, and dependencies.

Service Designer

ur Zero-Code Designer features an intuitive drag-and-drop interface that enables rapid design and customization o...

Service Designer

Our Zero-Code Designer features an intuitive drag-and-drop interface that enables rapid design and customization of services. It democratizes automation by empowering IT teams to create workflows without writing a single line of code.

Orchestration Engine

Enables complex multi-step automations across different technologies. Acts as an integrated automation layer that bridges...

Orchestration Engine

Enables complex multi-step automations across different technologies. Acts as an integrated automation layer that bridges silos across fragmented toolsets, enabling unified orchestration and a seamless user experience.

Closeloop Automation

Enables seamless integration with ITSM platforms to create, update, and close tickets automatically...

Closeloop Automation

Enables seamless integration with ITSM platforms to create, update, and close tickets automatically. Prebuilt integrations with ServiceNow, BMC Helix & Jira Service Desk with Warm Hand-Off, in case of automation failures.

User Experience

Designed to simplify and elevate user interactions, delivering a consumer-grade experience within the enterprise. Empowers users with intuitive self-service and seamless access to services across multiple digital channels—anytime, anywhere, on any device.

VoiceBot

Our Intelligent Virtual Assistant can be integrated with your IVR, enabling your users with a voice channel and conversati...

VoiceBot

Our Intelligent Virtual Assistant can be integrated with your IVR, enabling your users with a voice channel and conversational AI for securely accessing enterprise IT services, automating tasks, and improving user experience.

Digital Store

An Omnichannel enabled service marketplace offering fully automated self-help and self-service catalogs. It empowe...

Digital Store

An Omnichannel enabled service marketplace offering fully automated self-help and self-service catalogs. It empowers users to easily access prebuilt IT services and get them delivered instantly through zero-touch automation.

DigitalXC Mobile

Empowers users with a mobile-first approach where all enterprise IT services can be accessed on the go. Users can ac...

DigitalXC Mobile

Empowers users with a mobile-first approach where all enterprise IT services can be accessed on the go. Users can access any service, anywhere, any time, and get them delivered instantly leading to an enhanced experience.

One-Click Orders

Let users order services instantly in just one click—no repetitive forms. With predefined inputs, every request runs fast...

One-Click Orders

Let users order services instantly in just one click—no repetitive forms. With predefined inputs, every request runs fast and error-free. Enables a seamless user experience that makes service access easy and enhances productivity.

ServiceNow App

Provides native access to the Digital Store within ServiceNow environment. Enterprise admins can rapidly publish new services...

ServiceNow App

Provides native access to the Digital Store within ServiceNow environment. Enterprise admins can rapidly publish new services within ServiceNow and users can order and track services without leaving the platform, ensuring a unified experience.

API Menus

Delivers real-time, dynamic dropdowns by fetching data through live API calls during service request creation. It enhances user experience and simplifies complex selections by presenting relevant options, tailored to their context.

Featured Products

Featured Products highlight frequently used or high-value service catalogs. It guides users toward popular offerings, im...

Featured Products

Featured Products highlight frequently used or high-value service catalogs. It guides users toward popular offerings, improving discoverability and engagement while accelerating access to key services, elevating the user experience.

Themes

Allows for customization of the user interface and color palette to match customer preferences, creating a persona...

Themes

Allows for customization of the user interface and color palette to match customer preferences, creating a personalized look & feel. This enhances brand consistency and ensures a visually engaging experience across the platform.

Admin Portal

Configure catalogs, integrations, credentials, and access—all from a unified, secure console. Built for flexibility, govern...

Admin Portal

Configure catalogs, integrations, credentials, and access—all from a unified, secure console. Built for flexibility, governance, and enterprise-grade scalability. Streamline operations and enforce policy with confidence.

Teams Bot

Empower users with a conversational AI based chat interface to access self-service, raise requests, and get real-time...

Teams Bot

Empower users with a conversational AI based chat interface to access self-service, raise requests, and get real-time updates within Microsoft Teams. No portals, no delays. Resolve issues, trigger workflows, or find answers instantly.

Intelligent Virtual Assistant

Our Agentic AI-powered virtual assistant enhances user productivity through easy access to contextual content and helps them to offload their mundane tasks. It seamlessly integrates with your ecosystem to deliver automated workflows.

Security

Secure by design—it’s a core part of the platform and is embedded across multiple layers—from intelligent access controls to detailed audit trails, every interaction is designed to keep enterprises secure, compliant, and confidently in command.

OTP Based Password Resets

Provides a secure, convenient way for users to reset passwords in on-prem and Azure AD using OTP. This minimizes risk and reduces dependency on helpdesk. It enhances security while enabling users with fast, self-service password recovery.

Audit Logs

Comprehensive audit logs capture all system activities, ensuring full traceability and accountability. Robust logging suppo...

Audit Logs

Comprehensive audit logs capture all system activities, ensuring full traceability and accountability. Robust logging supports compliance, security monitoring, and forensic analysis, providing a reliable way to track and detect anomalies.

Validations

Ensure user inputs are accurately validated in real time to minimize user input errors. This process guarantees that correct dat...

Validations

Ensure user inputs are accurately validated in real time to minimize user input errors. This process guarantees that correct data is entered as part of orders and reduces order failures. Validations are configurable to suit your forms/workflow needs.

SSO Integration

Seamlessly integrates with Single Sign-On platforms using SAML 2.0, enabling centralized, secure, and streamlined user...

SSO Integration

Seamlessly integrates with Single Sign-On platforms using SAML 2.0, enabling centralized, secure, and streamlined user authentication and authorization. It simplifies access management by allowing users to log in once for multiple platforms.

Vault

The platform comes embedded with HashiCorp Vault to securely encrypt and store credentials and sensitive data. This...

Vault

The platform comes embedded with HashiCorp Vault to securely encrypt and store credentials and sensitive data. This simplifies credential handling while maintaining strict access controls and compliance.

RBAC

The platform enables you to implement granular access and security controls through Role-Based Access Control (RBA ...

RBAC

The platform enables you to implement granular access and security controls through Role-Based Access Control (RBAC). It is integrated with SSO and ensures precise permission management tailored to each role’s responsibilities.

Catalog Permissions

Restrict access to specific users or groups, ensuring only authorized personnel can request select service catalogs. It strength...

Catalog Permissions

Restrict access to specific users or groups, ensuring only authorized personnel can request select service catalogs. It strengthens security while delivering tailored user experiences for specific personas.

Advanced Features

An enterprise-grade platform offering advanced, granular customization to adapt to the diverse needs of large, complex enterprises. Whether it’s configuring workflows, user roles, integrations, or UI experiences—every detail can be tailored to align with your structure, policies, and operational scale.

Group Orders

Enables large-scale changes and deployments across multiple devices. Leverages dynamic inventory to retrieve t...

Group Orders

Enables large-scale changes and deployments across multiple devices. Leverages dynamic inventory to retrieve the latest device list through CMDB integration. It improves efficiency and saves time for Enterprise scale automation.

Bulk Orders

Enables users to create multiple requests in a single order. Whether provisioning resources, assigning access, or configurin...

Bulk Orders More

Enables users to create multiple requests in a single order. Whether provisioning resources, assigning access, or configuring systems, it enhances user productivity by handling multiple tasks in parallel with speed and precision.

Approval Workflows

Our native workflow engine enhances control and governance through dynamic, multi-level approval workflows tailored to...

Approval Workflows

Our native workflow engine enhances control and governance through dynamic, multi-level approval workflows tailored to your organizational policies. It ensures the right stakeholders review and authorize requests at every step.

Scheduler

Provides users the flexibility to schedule automations to execute at specific times. The platform supports both one-time and ...

Scheduler

Provides users the flexibility to schedule automations to execute at specific times. The platform supports both one-time and recurring schedules. Whether it's routine maintenance or patching, tasks can be scheduled as per your change windows.

Pull Adaptor

Integrates effortlessly with ITSM platforms using a pull-based model. It continuously polls for tickets and places orders in the ...

Pull Adaptor

Integrates effortlessly with ITSM platforms using a pull-based model. It continuously polls for tickets and places orders in the Digital Store for automated fulfillment. With no setup needed at ITSM end, integration becomes faster and simpler.

Product Options

Lets users select from a predefined list of inputs, simplifying the ordering process. This feature ensures consistent input while enhancing usability. It streamlines the ordering process and reduces data entry errors by guiding user selections.

Health Checks

Proactively monitor the status of automation runners ensuring reliable operation. If connectivity issues occur, requests are intelligently queued to prevent data loss. This enhances system reliability and uninterrupted service delivery.

Stepper UI

Organizes complex forms into clear, logical sections with well-defined mandatory and optional services, making the experience simpler and more intuitive. This structured approach speeds up the ordering process and enhances user experience.

Parent and Child Orders

Featured Products highlight frequently used or high-value service catalogs. It guides users toward popular offerings, im...

Parent and Child Orders

This is used for group, bulk or scheduled recurring orders. It enables hierarchical orders where a main order (parent) manages multiple sub-orders (children) for individual components. This simplifies tracking and improves order management.

Dependent Fields

Featured Products highlight frequently used or high-value service catalogs. It guides users toward popular offerings, im...

Dependent Fields

Helps update child field options dynamically based on the user’s selection in the master field, ensuring relevant, context-specific inputs. This simplifies complex forms by guiding users through logical choices and streamlines data entry.

Order Management

Featured Products highlight frequently used or high-value service catalogs. It guides users toward popular offerings, im...

Order Management

Allows users to easily track the real-time status of their orders. Supports multiple order types for incidents, requests, and automated actions. Provides clear visibility into every stage of the fulfillment process, from request to completion.

Catalog management

Featured Products highlight frequently used or high-value service catalogs. It guides users toward popular offerings, im...

Catalog management

Enables Enterprises to productize their services and publish to users as service catalogs through their Digital Store. Provides flexible options to customize catalogs and configure add-ons like scheduler, permissions, bulk orders, etc.

Automation Runners

Featured Products highlight frequently used or high-value service catalogs. It guides users toward popular offerings, im...

Automation Runners

Platform component that connects the SaaS platform to the customer’s network to execute and deliver automated tasks. These are provisioned within customer’s environment, run open-source tools and connect to the platform over VPN.

Integrations

The platform integrates effortlessly with your existing ecosystem, orchestrating tasks and workflows across diverse tools and applications. This empowers you to build sophisticated, multi-step automations that span multiple technologies, streamlining operations and enhancing productivity.

ServiceNow

Our Intelligent Virtual Assistant can be integrated with your IVR, enabling your users with a voice channel and conversati...

ServiceNow

Enables closed-loop automation where tickets flow seamlessly between platforms. New services can be published instantly and accessed through our ServiceNow app, supporting both Basic Auth and OAuth 2.0.

BMC Helix

An Omnichannel enabled service marketplace offering fully automated self-help and self-service catalogs. It empowe...

BMC Helix

Bidirectional integration for tickets and updates to flow seamlessly between the two platforms. Enables users to order services from BMC Helix with the automated delivery from DigitalXC and support for warm hand-off for failures.

Entra ID

Empowers users with a mobile-first approach where all enterprise IT services can be accessed on the go. Users can ac...

Entra ID

Enables seamless identity federation and secure access control across enterprise systems. Leverages role-based access and SSO, ensuring automation workflows execute with proper user entitlements—without manual credential handling.

Active Directory

Let users order services instantly in just one click—no repetitive forms. With predefined inputs, every request runs fast...

Active Directory

Integrated for automated account operations, group assignments, and access management—ensuring secure and compliant handling of user identities within Windows-based ecosystems. Enables policy-aligned, event-driven actions on AD.

SAML(SSO)

Provides native access to the Digital Store within ServiceNow environment. Enterprise admins can rapidly publish new services...

SAML(SSO)

Allows the platform to initiate user-specific automation actions based on secure identity assertions from trusted enterprise IdPs. Enables context-aware execution without storing credentials—critical to enforce zero trust and maintain traceability.

SCIM/Auto Provisioning

Enables automated user onboarding and offboarding through standardized identity provisioning. It keeps identity data in sync without manual intervention—ensuring consistency, faster onboarding, and clean offboarding in enterprise environments.

SIEM Integrations

Featured Products highlight frequently used or high-value service catalogs. It guides users toward popular offerings, im...

SIEM Integrations

Streams audit logs and automation events to your enterprise security monitoring tools. It ensures real-time visibility, threat correlation, and compliance tracking—critical for secure, large-scale automation operations.

Ansible

Featured Products highlight frequently used or high-value service catalogs. It guides users toward popular offerings, im...

Ansible

Leveraged for configuration management and changes above the OS layer. The platform has seamless integration where an Ansible script can be imported as a bric and used either as a standalone catalog or chained to an automation workflow.

Terraform

Featured Products highlight frequently used or high-value service catalogs. It guides users toward popular offerings, im...

Terraform

Ideal for end-to-end provisioning across infrastructure layers—including servers, storage, networks, and cloud platforms. This ensures consistent, repeatable deployment of foundational components at scale, aligned to enterprise standards.

API

Featured Products highlight frequently used or high-value service catalogs. It guides users toward popular offerings, im...

API

Enables seamless integration between systems and applications using REST/SOAP APIs. API brics call remote platforms and execute automated tasks, enabling faster delivery, less manual effort, and streamlined cross-system automation.

Python

Featured Products highlight frequently used or high-value service catalogs. It guides users toward popular offerings, im...

Python

Enterprise IT teams can plug in custom scripts and logic directly into automation workflows—making the platform extensible and offering flexibility to drive bespoke automation, handle complex, domain-specific tasks.

Powershell

Featured Products highlight frequently used or high-value service catalogs. It guides users toward popular offerings, im...

Powershell

Allows teams to embed existing scripts into automation flows. Brings immediate value by enabling orchestration of AD, Exchange, and server operations without rewriting code—making the platform natively compatible with enterprise IT ecosystems.

Shell

Featured Products highlight frequently used or high-value service catalogs. It guides users toward popular offerings, im...

Shell

Enables execution of Bash or shell scripts within automation workflows—ideal for Unix, Linux and network device operations. Easily integrate with legacy tools and CLI-driven environments, accelerating automation without custom development.