PRODUCTS >> DIGITALXCHANGE
Accelerate Digitization through Cloud-Based Services
Future-proof your enterprise with a modern, platform-led approach to managing IT service delivery. Leverage 650+ pre-built automated services from Service Cloud to digitize operations rapidly. Our AI-enabled Digital Store enables consumer-like experience where Enterprise users are able to order any service, any time, anywhere, and get it delivered instantly.
OVERVIEW
DigitalXChange is an all-in-one Automation platform that combines an orchestration layer, Service Cloud with prebuilt automations, Zero-code service designer, Agentic AI, and an Omni-channel Digital Store — all seamlessly integrated to deliver speed, simplicity, and Consumer-like User Experience.
Elevated Experience
Our AI-enabled Digital Store brings the ease of modern shopping to enterprise services. Whether on Web, Mobile, Voice, or chat, users can order and get services instantly—no tickets, no waiting. Our dynamic Self Service Marketplace and natural conversational interface removes friction and makes services fast, simple, and user experience centric, cutting service fulfillment time by up to 80% compared to traditional ticket-based models and a 20-30% improvement in user experience.
Seamless, consumer-like experience across a channel of your choice.
Enhanced Productivity
By automating repetitive tasks and enabling self-service, self-help and self-heal capabilities, DigitalXChange significantly boosts workforce productivity. Teams spend less time waiting on IT support and more time on strategic work. Integrated workflows and intelligent automation free up valuable time and resources—driving a 10–20% increase in overall operational efficiency—allowing employees to focus on what truly matters to the business.
Automate tasks, free-up time, and enhance business impact.
Faster Automation
DigitalXChange accelerates automation journey by 60-70% with a vast library of 600+ prebuilt automated services and an intuitive, zero-code designer. Enterprises can design and deploy complex multi-step automations in just a few hours/days instead of weeks/months. This translates to faster automation and savings realization.
Automation on steroids — where technology meets velocity.
SaaS - Service as a Software
Virtualize your services and transact them over a Service Exchange
DigitalXChange accelerates service digitization by componentizing enterprise services into modular code using our ‘service-as-a-code’ technology. UX, service design, and automation are abstracted into independent layers, enabling rapid service assembly (Lego-block model), cloud-based service subscriptions (App Store), and flexible omnichannel interfaces.
Lego block model for delivering IT Services
Atomic approach to service design and automation
The basic building block of our platform is a ‘Service Bric’. It is a productized service that delivers a single automated task. You can create complex, multi-step automations by chaining Service Brics together in our Zero-code designer. This is enabled by our patent pending ‘Service-as-a-code’ technology. The lego block model significantly enhances re-usability and speed and democratizes automation in your enterprise.
Cloud-based service subscription
Enterprise App Store for IT Services
Subscribe to prebuilt automated services and agents from our Service Cloud – AI Automation Marketplace. These services are productized and can be customized easily to suit your enterprise-specific needs. This accelerates your digitization journey by shifting from a ‘create’ to a ‘subscribe’ model where you can download and deploy prebuilt services/agents on the go.
PRODUCT TOUR
Discover how our Platform enables zero-touch Automation
Key DigitalXChange Features
Service Cloud
TA comprehensive library of 650+ prebuilt services and reusable automation components covering all aspects of IT ser...
Service Cloud
A comprehensive library of 650+ prebuilt services and reusable automation components covering all aspects of IT services across apps and infra. It has been designed to speed up automation through configurable Lego blocks.
Digital Store
An Omnichannel enabled service marketplace offering fully automated self-help and self-service catalogs. It empowers...
Digital Store
An Omnichannel enabled service marketplace offering fully automated self-help and self-service catalogs. It empowers users to easily access prebuilt IT services and get them delivered instantly through zero-touch automation.
IVA
Our Agentic AI-powered virtual assistant enhances user productivity through easy access to contextual content and helps the...
IVA
Our Agentic AI-powered virtual assistant enhances user productivity through easy access to contextual content and helps them to offload their mundane tasks. It seamlessly integrates with our platform to deliver automated actions.
DigitalXC Mobile
Empowers users with a mobile-first approach where all enterprise IT services can be accessed on the go. Users can ac...
DigitalXC Mobile
Empowers users with a mobile-first approach where all enterprise IT services can be accessed on the go. Users can access any service, anywhere, any time, and get them delivered instantly leading to an enhanced experience.
VoiceBot
Our Intelligent Virtual Assistant can be integrated with your IVR, enabling your users with a voice channel and conversati...
VoiceBot
Our Intelligent Virtual Assistant can be integrated with your IVR, enabling your users with a voice channel and conversational AI for securely accessing enterprise IT services, automating tasks, and improving user experience.
Orchestration Engine
Enables complex multi-step automations across different technologies. Acts as an integrated automation layer that bridges...
Orchestration Engine
Enables complex multi-step automations across different technologies. Acts as an integrated automation layer that bridges silos across fragmented toolsets, enabling unified orchestration and a seamless user experience.
Service Designer
Our Zero-Code Designer features an intuitive drag-and-drop interface that enables rapid design and customization o...
Service Designer
Our Zero-Code Designer features an intuitive drag-and-drop interface that enables rapid design and customization of services. It democratizes automation by empowering IT teams to create workflows without writing a single line of code.
Closeloop Automation
Enables seamless integration with IT Service Management (ITSM) platforms to create, update, and close tickets automatio...
Closeloop Automation
Enables seamless integration with IT Service Management (ITSM) platforms to create, update, and close tickets automatically. Prebuilt integrations with ServiceNow and BMC Helix with Warm Hand-Off, in case of automation failures.
Methods of Deployment
SaaS
Fully managed instances with rapid onboarding, seamless scaling, and regional flexibility
Experience the power of our platform through fully managed SaaS pods strategically located in the US, Europe, and the Middle East to meet your data residency requrements. With built-in scalability, performance, security, and disaster recovery, our SaaS model eliminates operational overhead and speeds up time-to-value. It is certified for ISO 27001, SOC 2, HITRUST CSF, HIPAA, GDPR, and CCPA and ensures enterprise-grade security and compliance.
DigitalXChange Anywhere
Flexible deployment option to suit your compliance requirements
A dedicated instance of the platform is deployed within the customer’s data center/cloud. This model is ideal for organizations with stringent security requirements or those operating in highly regulated industries. The dedicated instance allows customers full control over configuration, access, and security of the platform.
