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Service as a Software: Redefining Enterprise Agility
In the digital world, every service is a piece of software. Just as “infrastructure-as-code” transformed the way infrastructure is managed, service-as-a-software is redefining how enterprises design, assemble, and consume IT services. By virtualizing services and introducing a clear abstraction layer, enterprises gain portability, agility, and the ability to execute automation at runtime—unlocking entirely new ways of working, from cloud-based subscriptions to plug-and-play assembly
At its foundation, Service as a Software introduces a clear abstraction layer that decouples service design from delivery. Services are defined once, centrally catalogued, and then executed dynamically at runtime. Configurations are applied in real time, while the automation layer underneath runs the scripts and delivers outcomes seamlessly. This separation reduces complexity, improves governance, and ensures services can evolve without constant rework.
The service definition layer itself is productized, bringing new value-added options to enterprise users. Services are no longer simple scripts—they can include product options, prefilled fields, validations, approval workflows, bulk orders, or even scheduled requests. By encapsulating this logic into reusable components, DigitalXC simplifies underlying scripts while enabling richer, more configurable service offerings.
These components are surfaced through the DigitalXC App Store, enabling a subscription-driven model for IT services. Beyond just the automation logic, enterprises gain flexibility to integrate validations, approval chains, and policy controls—all powered by reusable building blocks. Services can be customized at different layers, reused across teams, and delivered consistently through a self-service experience. Employees interact with them as easily as consumer apps, while IT retains control and oversight.
By treating services as software-defined components and delivering them through a cloud-based subscription model, enterprises gain an operating framework that is both scalable and future-ready. IT services become portable, configurable, and instantly consumable. This allows enterprises to roll out automation faster, reduce reliance on deep technical skills, and continuously evolve alongside business demands.
Service as a Software moves enterprises beyond manual scripting into a productized, subscription-driven ecosystem. With separation of layers, reusable components, and a consumer-grade delivery model, IT services become faster to design, easier to govern, and instantly available across the enterprise.
Benefits
- Delivers service portability across platforms and providers
- Enables a plug-and-play model for rapid service consumption
- Enhances enterprise agility and speed through standardization