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The Lego-Block Model for Delivering Managed IT Services
Modern enterprises are under constant pressure to deliver faster, scale efficiently, and adapt to an ever-changing digital landscape. To achieve this, automation must be modular, flexible, and easy to design. DigitalXC introduces a componentized approach—inspired by the manufacturing industry’s use of standardized parts and the simplicity of lego blocks—where each unit delivers a single automated task and can be assembled to form sophisticated workflows. This model accelerates service delivery, enhances reusability, and makes automation accessible across the enterprise.
At the core of this approach is the Service Bric—a standardized unit of automation that performs a single task reliably. Service Brics can be built on technologies such as Ansible, Terraform, Python, PowerShell, and others, but all follow a consistent framework that ensures portability and reuse. Crucially, this model lowers the skills threshold for automation. By shifting from creation to assembly, enterprises empower not just seasoned developers but also general IT admins—such as Windows or network admins—to design and deploy automation. With reusable Service Brics, automation is no longer restricted to niche skillsets; it becomes accessible to a broader base of practitioners across the enterprise.
To make Brics even faster to build and test, DigitalXC provides the GenAI-powered IVA IDE, a web-based development environment where teams can generate and test automation scripts using natural language prompts. By reducing manual effort by up to 90% and accelerating delivery by 70–80%, IVA IDE ensures Brics are production-ready and reusable at scale.
Building on this foundation are Service Blueprints, which orchestrate multiple Service Brics into complete workflows. These act as technical service definitions, allowing teams to chain Brics, configure dependencies, and map inputs dynamically—for example, sourcing credentials from a vault or selecting product options in real time. Using the DigitalXC Service Designer, these Blueprints can be assembled visually in a zero-code interface, enabling complex workflows to span systems and domains. From onboarding employees to provisioning multi-cloud environments, Blueprints bring agility, consistency, and transparency to enterprise service delivery.
This lego-block model ultimately transforms automation into a service marketplace—an App Store for IT. Organizations no longer need to build every service from the ground up. Instead, they can customize pre-defined components, publish them into catalogs, and make them available on demand. This not only accelerates time-to-value but also creates a living library of reusable services that scales with the business. The result is a flexible, future-ready model where automation is productized, democratized, and delivered at enterprise scale.
Benefits
- Improves automation speed by 70–80% for faster service delivery
- Enhances reusability through componentization, reducing duplication
- Democratizes automation by reducing reliance on deep technical skills