Emergence of the platform approach A platform based approach for service delivery provides fully functional services with automated delivery that can be readily subscribed. The platform enables Anything-as-a-service and delivers outcomes. They do so by abstracting the underlying integrations and automations. Ex: user boarding in an Enterprise. This is a standard service that cut across […]
Productization: New Operating Model in the Digital Age
By shifting to this new operating model, businesses have significantly enhanced their Customer Experience, Speed of delivery, Business agility and Customer value. It sets them up with a robust platform on which they were innovating and differentiating with new products and services. Dichotomy between Customer and Enterprise Service Delivery If I flip the switch and […]


