Integrates Lambda functions into contact flows for dynamic logic.

Updates quick connect behaviour or routing targets.

Creates quick connect actions for fast call transfers or actions.

Updates business hours for contact center operations.

Defines operating hours for queues and routing logic.

Updates routing profiles to adjust channel or queue assignments.

Creates routing profiles to control how contacts are delivered to agents.

Updates queue configuration such as routing or capacity.

Creates queues to manage customer contact distribution.

Updates contact flow logic to modify customer interaction paths.