SOLUTIONS >> SELF HELP
Let AI lead the way to Personalized, Predictive Self-Help
Where Self-Help Meets Smart Search.
Give users instant access to answers—whether they’re asking a question or searching across enterprise knowledge. Powered by AI, the platform understands context, surfaces the most relevant results, and resolves issues without creating tickets. From how-to queries to deep system insights, support is just a question away.
Self Help
Support shouldn’t be a destination—it should be an experience woven seamlessly into the way people work. Our Self Help capability delivers timely, context-aware guidance the moment a user needs it—without switching channels, raising a request, or waiting for assistance. Whether it’s resolving routine issues or navigating enterprise processes, users are empowered with quiet, intelligent support that works in the background—without disruption and delay.
Enterprise Search
Information is only useful if it can be found—precisely, securely, and in context. Our Enterprise Search capability unifies content across knowledge bases, documents, and systems to deliver accurate, relevant answers in real time. Whether users are seeking policies, process guidance, or technical documentation, the right information surfaces instantly—reducing effort, eliminating guesswork, and enabling faster decisions.
Inside the Self Help Experience
Use Cases
Benefits
Intelligence at Your Fingertips
Put the power of collective intelligence behind every interaction. AI-driven assistance surfaces the right answers in context—instantly—helping users navigate tasks, resolve issues, and make decisions with greater confidence. By reducing support queries by up to 40%, it creates a smarter, more self-sufficient workforce that moves with speed and clarity.
Context-Aware Guidance
Deliver real-time, intelligent support that adapts to each user’s role, behavior, and intent. Whether they’re requesting a service, resolving an issue, or completing a task, the platform offers step-by-step assistance precisely tailored to their context—no guesswork, no friction. This reduces time spent searching for help by up to 50%, improves first-time resolution rates by 35%, and lowers support overhead by 30%, driving faster outcomes and a more productive user experience.
Fewer Tickets. Lower Costs.
Minimize or even eliminate the need for a traditional service desk with AI-assistant and agents that resolve routine issues at the source. Through intelligent, conversational self-help, users get instant answers to high-frequency queries—troubleshooting problems on their own without tickets or delays. This proactive approach deflects up to 40% of incoming tickets, reduces support workload, and cuts operational costs by as much as 30%—freeing IT teams to focus on complex, high-value initiatives.
Find Fast. Work Smart.
Say goodbye to wasted hours hunting through scattered systems. With enterprise-grade search embedded in the platform, users can instantly locate the most relevant content, knowledge articles, and documents—no matter where they reside. This streamlined access reduces search time by up to 70%, boosts decision-making speed by 40%, and accelerates task completion—empowering teams to work with clarity, confidence, and unmatched efficiency.