Reinventing IT Delivery with Zero Touch
About the Customer
A prominent diversified group in the Middle East operating across multiple key segments. With expansive operations and a high volume of daily service interactions, the enterprise sought to strengthen its digital backbone and elevate employee and customer-facing services.
Background
The customer’s IT operations were distributed across multiple business units, each handling high user volumes and operational workloads. Manual fulfilment of user enablement, infrastructure provisioning, and cloud-hosted services created delays, inconsistencies, and heavy dependency on support teams. Growing expectations for rapid service delivery amplified the need for scalable automation, faster turnaround times, and a more seamless IT experience for end users and front-line staff.
Solution
DigitalXC introduced a zero-touch automation framework covering user enablement, infrastructure services, and cloud-hosted operations. The unified automation layer streamlined fulfilment across the customer’s diverse business ecosystem. By digitizing end-to-end workflows and ensuring governed, repeatable delivery, the platform significantly improved service consistency, reduced support effort, and enhanced the overall experience for employees and on-ground operational teams.