Modernizing IT Ops and User Experience
About the Customer
A Nordics-based manufacturer specializing in mineral oils. The customer engaged DigitalXC to modernize End User Support, Data Center Operations, and Application Support, with a focus on improving IT service quality and daily operational efficiency.
Background
The customer aimed to fully outsource IT operations and infrastructure support to achieve predictable service delivery and measurable productivity gains. With growing operational complexity and fragmented support processes, the customer sought a partner capable of driving ~30% productivity improvement within three years, while strengthening end-to-end service governance across the IT landscape.
Solution
DigitalXC deployed a custom Digital Store purpose-built for the customer’s IT ecosystem, introducing intuitive self-service and self-heal capabilities tailored to daily operational needs. The solution delivered a simplified and enhanced user experience supported by tight ITSM integration and closed-loop automation. Key automation coverage spanned databases, VMware, storage platforms, Active Directory, and M365, modernizing workflows that previously relied heavily on manual intervention.