Elevating IT Efficiency with Automation

A major U.S.–based healthcare company is looking for faster automation maturity and a significantly enhanced user experience across a regulated, process-driven environment. Improving operational agility while ensuring compliance and stability was a core priority.

The customer operated with minimal automation and relied heavily on manual processes across end-user and infrastructure support. Their existing AIOps platform was outdated, siloed, and lacked integration with core IT systems. Being in a strict regulatory environment and transitioning from a previous vendor, the organization required a modern automation solution that would drive efficiency without disrupting established clinical and operational workflows.

DigitalXC deployed the Digital Store, a unified digitization platform enabling user-facing automation and intuitive self-service experiences. The solution integrated seamlessly with the customer’s ecosystem—preserving existing AIOps grading with no rip-and-replace. A closed-loop automation framework was implemented with customers ITSM solution, allowing services to be built once and consumed across any channel. This approach modernized operations, reduced manual effort, and delivered a consistent, simplified experience across clinical and research teams.