To truly digitize organizations, Enterprises need to adopt a different rhythm for service delivery and democratize automation. In this article, we look at the challenges impeding Enterprises in democratizing service automation and see how DigitalXC can help address these successfully. The Case for Dedicated Automation Teams is losing relevance Enterprise Service Delivery today is largely […]
By 2030, 70-80% of user interactions in an Enterprise will shift from web to alternate channels. How well are you planning to address this shift? The blog discusses the current scenario in Enterprises and the architecture shift required to enable this change Channel Shift in Enterprises Digitization is enabling a channel shift in Enterprises. From web […]
It is time for IT services to enter the realm of metered and utility model of pricing (pay-as-you-go). Service catalogs are priced based on their value and complexity. Enterprises get a transparent view of their consumption and just like in other mature SaaS offerings (ex: AWS), they can control their spend on IT service delivery […]
An Enterprise service marketplace is an App-store or Google-play store equivalent that provides automated services as Catalogs. Digital transformation will usher in changes in the way services will be procured. Say goodbye to the complex world of buying, building and implementing complex tools/automation platforms. The consumer world stands at the forefront for a lot of these […]
We are in the world of a subscription model economy. The current approach of buy/build/operate for products /platforms does not scale in the digital world. Let’s take a cue from Digital native companies in moving to a subscription approach. Say goodbye to long implementation cycles in Enterprise service delivery. Let us look at how a […]
Each service in an Enterprise will be treated like a product in Digital World, that is highly standardized & templatized. Productization helps services to be delivered zero-touch and enables them to be transacted over a service exchange. But designing these services requires a completely different mindset and rhythm. Organizations will start to move from a […]
Today, traditional processes, enterprise systems, and a multitude of automation solutions tightly couple organizational service layers. To accelerate digital, it does not help to invest in more tools or platforms. Their benefits will taper out after a while. The solution is to abstract service delivery from underlying technologies and to provide a multiplier benefit on […]
Most Enterprises believe that they are digitizing their setup by moving to the cloud or by enabling automation. Digital transformation technology is only one piece of the puzzle and an enabler behind the scenes. Enterprises needs to look at a more holistic approach beyond technology to reap the true benefits of Digital Transformation. Most Enterprises look […]
Most Enterprises are currently stuck in a fixed cost model. Their revenues and margins are shrinking drastically and their cost structure remains flat adding undue pressure on the CIOs. We believe service-centric approach is the solution and step ‘Zero’ of your Digital transformation journey. Design for Experience and Pay for successful outcomes. In this blog, […]
The catalog centric world will usher in major changes to Enterprises. Get ready to adopt Service Design & engineering, Product management rhythm, performance metrices for UX, software-defined services layer etc., and a whole lot of interesting changes as Service Delivery will shift its focus on consumer grade user experience. Let us see how the Digital […]
