Productization of Services

1:25

DigitalXC Appstore – Enterprise Service Marketplace

DigitalXC’s Service Cloud is a unified enterprise self-service marketplace featuring 650+ prebuilt automation services, built on configurable Lego-block components for faster, standardized automation at scale.

1:06

Bulk Orders

Bulk Orders enables users to process large-volume catalog requests through a single file upload. Whether onboarding users, provisioning access, patching systems, or running maintenance tasks, the platform validates each entry and executes them in real time with full traceability.

1:40

Dyna-forms – Self Service through IVA

Dyna-forms bring self-service catalogs directly into the chat experience, allowing users to submit requests and complete actions without navigating portals. The form appears instantly within IVA or Teams, making the process intuitive, seamless, and conversational.

1:27

Code Generation through IVA IDE

The IVA IDE enables users to generate automation scripts through natural language prompts, reducing the need for manual coding. Powered by Gen AI, it allows scripts to be created, tested, and refined within a single interface—accelerating development and making automation accessible to everyone.

1:21

Service Designer – Lego Block Model

Service Designer is a zero-code, drag-and-drop interface that simplifies enterprise automation. By assembling standardized Lego-like components instead of building from scratch, teams can create complex workflows faster and make automation more reusable.

1:23

ServiceNow/ITSM Integrations

DigitalXC integrates seamlessly with ServiceNow/ITSM, allowing users to access and request automation catalogs from the ITSM interface they already use. The front end stays ServiceNow/ITSM, while execution happens on DigitalXC—eliminating the need for separate tools or additional automation investments.

1:38

Order Scheduling through DigitalXC Scheduler

Schedule service orders to run at a defined date and time—whether it's employee offboarding, system patching, or planned maintenance, ensuring execution aligns with business hours and avoids operational disruption.

2:00

Omni Channel User Experience

Users can switch between interfaces without losing progress, ensuring an effortless service fulfillment. The experience demonstrates a truly fluid, channel-agnostic journey from start to finish, significantly enhancing user satisfaction

1:27

DigitalXC Mobile App

The DigitalXC Mobile App brings enterprise services to users fingertips, enabling effortless access, requests, and tracking from anywhere, at any time. Built for simplicity and speed, it ensures a seamless omnichannel experience that keeps services always within reach.

1:40

ITSM for Approvals

Define and manage approval workflows—single or multi-level—directly within the DigitalXC platform. When a request is submitted, it is automatically routed to the approver’s ITSM queue, ensuring every user request is reviewed and approved before execution.

1:41

OTP based Password Reset

The DigitalXC platform enables secure OTP-based password reset, validating the user and completing the reset flow seamlessly—delivering a smooth self-service experience without helpdesk involvement.

1:28

Fully Automated Catalogs for Users

The Digital Store is where enterprise service catalogs are managed and evolved. Once installed from the AppStore, services can be configured, extended, or newly created to meet organizational standards.

2:50

Stepper UI for Complex Automations

Stepper layouts simplify even the most complex workflows by breaking them into clear, guided steps. This structured approach turns intricate processes into intuitive experiences, improving both accuracy and efficiency.

1:50

Server Health Check through MS Teams

Seamlessly integrated with Microsoft Teams, the platform enables users to access service catalogs directly where they work. In this use case, a server health check is triggered from Teams to identify unauthorized applications, and the results are instantly emailed to the user through automation.

1:48

Event Enrichment, Diagnostics & Root Cause Analysis

DigitalXC platform automatically enriches the incident by running diagnostics, gathering system context, and identifying the likely root cause. The findings are appended directly to the ticket, giving engineers everything they need to continue resolution—without manual investigation