Create Incident Ticket in ServiceNow using IVA

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Fetching Details of Latest Incidents

Users can quickly view the latest incidents through a single conversational prompt, providing instant visibility into active issues without switching tools.

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Fetching Details of a Specific Incident

Incident details can be retrieved instantly by providing the ticket number, enabling faster triage and resolution.

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Block Calendar for Specific Tasks using IVA

The platform extends into everyday productivity by enabling users to perform routine actions—such as blocking calendar slots—directly through IVA. With a simple prompt, the assistant captures the required details and completes the action instantly, streamlining daily workflows and enhancing efficiency.

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Fetching List of Current Active Processes through IVA

Enables users to request a list of processes running on their machine through a simple conversational prompt. The platform executes the request and shares the results directly with the user through email.

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ServiceNow/ITSM Integrations

DigitalXC integrates seamlessly with ServiceNow/ITSM, allowing users to access and request automation catalogs from the ITSM interface they already use. The front end stays ServiceNow/ITSM, while execution happens on DigitalXC—eliminating the need for separate tools or additional automation investments.

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Self Help for OneDrive Sync Issues

DigitalXC’s IVA instantly surfaces the right guidance for common issues, offering a smooth, conversational self-help experience. It provides step-by-step troubleshooting, adapts when initial fixes don’t work, and seamlessly escalates by creating an incident when user assistance is required.

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Self Help for Laptop Slowness Issues

DigitalXC’s IVA instantly surfaces the right guidance for common issues, offering a smooth, conversational self-help experience. It provides step-by-step troubleshooting, adapts when initial fixes don’t work, and seamlessly escalates by creating an incident when user assistance is required.

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Enterprise Search – Setup work email on mobile

DigitalXC’s Intelligent Virtual Assistant delivers instant answers to enterprise queries by retrieving accurate, policy-aligned information from backend KB articles. Users can simply ask a question and receive clear, contextual guidance within the chat interface—making information access effortless.

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Enterprise Search – How to install company portal

DigitalXC’s Intelligent Virtual Assistant delivers instant answers to enterprise queries by retrieving accurate, policy-aligned information from backend KB articles. Users can simply ask a question and receive clear, contextual guidance within the chat interface—making information access effortless.