End-to-End App/Infra Automation
About the Customer
A UK-based Personal Health & Wellness Company set out to modernize automation across its Infrastructure and Application towers. With a complex ecosystem spanning multiple service lines, the customer aimed to improve service quality, enhance user experience, and drive greater operational efficiency through a unified self-service and self-heal automation model.
Background
The customer operated a broad and deeply interconnected Application and Infrastructure landscape, making automation difficult to scale. They required targeted Azure PaaS health checks, consistent operational workflows, and an AIOps-driven approach that could be deployed with minimal disruption to existing business operations. The need for simpler experiences and faster issue resolution highlighted the importance of a streamlined, automation-first service model.
Solution
DigitalXC implemented a templatized Service Delivery framework through the Digital Store platform, unifying automation across applications and infrastructure. A zero-touch delivery model was introduced to simplify every interaction, supported by deep integration with the customers ITSM solution for closed-loop automation. Azure PaaS checks were fully automated, while an enhanced user experience design ensured consistency across teams and service lines. The solution created a scalable automation foundation capable of supporting future AIOps adoption and broader operational transformation.