CCPA Compliance Automation

A prominent US-based food and beverage enterprise operating multiple well-known restaurant brands across thousands of locations. With a large digital footprint spanning customer loyalty, point-of-sale, and franchise operations, the enterprise manages complex data flows across numerous applications. The customer sought to strengthen compliance, enhance user trust, and streamline internal processes by modernizing its approach to privacy and data management.

The enterprise previously managed Data Subject Requests (DSRs) manually, resulting in long turnaround times, operational overhead, and risk of human error. The increasing volume of privacy-related queries under evolving regulations such as CCPA created the need for a scalable, automated, and reliable compliance framework. With data spread across multiple systems, the customer required an integrated solution capable of orchestrating requests across diverse applications.

DigitalXC deployed a phased DSR automation framework, integrating with nine key enterprise applications to unify request processing. The solution eliminated manual touchpoints and enabled consistent, audit-ready fulfilment of deletion and access requests. A structured workflow ensured that all regulatory obligations were met while maintaining full traceability across systems, significantly reducing dependency on Service Desk teams. The automation was built to scale, supporting future privacy regulations without disruption.