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About the Customer
Enterprises are accelerating toward an AI-first model of IT operations, where interactions shift from tickets and complex forms to natural, conversational interfaces. At the same time, automation must be intelligent, adaptive, and resilient. DigitalXC’s Intelligent Virtual Assistant (IVA) embodies this shift. IVA is an Agentic AI-powered digital copilot that blends a natural conversational interface on the front end with intelligent execution on the back end—enabling self-service, streamlining routine work, and making IT support faster, simpler, and smarter.
Background
Enterprises are accelerating toward an AI-first model of IT operations, where interactions shift from tickets and complex forms to natural, conversational interfaces. At the same time, automation must be intelligent, adaptive, and resilient. DigitalXC’s Intelligent Virtual Assistant (IVA) embodies this shift. IVA is an Agentic AI-powered digital copilot that blends a natural conversational interface on the front end with intelligent execution on the back end—enabling self-service, streamlining routine work, and making IT support faster, simpler, and smarter.
Solution
Enterprises are accelerating toward an AI-first model of IT operations, where interactions shift from tickets and complex forms to natural, conversational interfaces. At the same time, automation must be intelligent, adaptive, and resilient. DigitalXC’s Intelligent Virtual Assistant (IVA) embodies this shift. IVA is an Agentic AI-powered digital copilot that blends a natural conversational interface on the front end with intelligent execution on the back end—enabling self-service, streamlining routine work, and making IT support faster, simpler, and smarter.
Impact We Created
"Enterprises are accelerating toward an AI-first model of IT operations, where interactions shift from tickets and complex forms to natural, conversational interfaces. At the same time, automation must be intelligent, adaptive, and resilient. DigitalXC’s Intelligent Virtual Assistant (IVA) embodies this shift. IVA is an Agentic AI-powered digital copilot that blends a natural conversational interface on the front end with intelligent execution on the back end—enabling self-service, streamlining routine work, and making IT support faster, simpler, and smarter."